Last updated 7 September 2026
Welcome to Vallmark ("Company," "we," "us," or "our"). These Terms and Conditions constitute a legally binding contract made between you, whether personally or on behalf of an entity ("you" or "user"), and Vallmark, concerning your access to and use of the vallmark.in (and associated vallmark.com) digital commerce portals, as well as any other media form, mobile application, or transaction-completion pipeline connected thereto (collectively, the "Site"). We operate as an e-commerce gift shop providing curated, custom, and devotional items, including but not limited to children's toys, clocks, wall clocks, wrist watches, perfumes and deodorants, men's wallets and leather belts, devotional articles (including god's murti), home decor (including small fountains), novelty giftware (including couple mugs), photo frames, customized photo frames, and custom frames (collectively, the "Products").
JURISDICTIONAL POLICY: As of the Effective Date, our commercial operations, shipping pipelines, and transactional fulfillment services are directed and legally restricted exclusively to consumers residing within the Republic of India. Any user accessing this Site or placing orders from outside India does so on their own initiative and is strictly responsible for compliance with local laws. This contract is governed primarily by the legal framework of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000.
FUTURE EXPANSION AND MODULAR TERMS: While we plan to expand our shipping and commercial operations to the United States (US) and the United Kingdom / European Union (UK/EU) in subsequent operational phases, we do not currently solicit or accept transactions from those jurisdictions. To ensure transparency, we have attached future-proof legal frameworks as Addendum A (US) and Addendum B (UK/EU) at the end of these Terms. These Addenda are currently INACTIVE and have no binding force on you or us, and they shall automatically become active only when we formally launch shipping services and commence direct sales targeting those specific jurisdictions.
CONSENT MECHANICS (CLICKWRAP MANDATE): We enforce our Terms primarily through the Clickwrap Method. This means that during key transaction points—specifically account creation, profile registration, and order checkout—you will be presented with a distinct, unticked checkbox stating: "I have read and agree to the Terms & Conditions and Privacy Policy." Checking this box and completing the action (e.g., clicking "Register" or "Place Order") constitutes your explicit, active, and legally binding assent to these Terms. If you do not agree with these Terms, you are strictly prohibited from using our transaction flows and must immediately cease accessing our Site.
To purchase certain Products or access specific interactive features, you may register a customer account. You agree to provide accurate, current, and complete registration data and to update such information immediately to maintain its accuracy. You are solely responsible for safeguarding your login credentials (username and password) and are fully liable for all actions occurring under your account. You must notify us immediately at support@vallmark.com if you suspect or detect any unauthorized use or security compromise of your credentials.
We reserve the absolute right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your account if we determine that you have violated these Terms, engaged in fraudulent activities, or accessed the account of another user without authorization. Under Indian contract law, minors under the age of 18 are legally incompetent to contract. Minors are strictly prohibited from registering accounts or completing transactions on this Site without the explicit supervision and consent of a parent or legal guardian.
All Product listings, images, and descriptions on our Site do not constitute contractually binding offers. Instead, they represent an invitation to treat. When you place an order, you are submitting a contractual offer to purchase the selected Products. A binding contract of sale is formed only when we successfully process your payment and physically dispatch the Products to the third-party courier. We will send you a shipment confirmation email to verify dispatch. We reserve the unilateral right to refuse or cancel any order for any reason (including product unavailability, shipping restrictions, pricing errors, or fraud detection) and will issue a full refund of any charged amounts without delay.
SPECIFIC TRANSACTION RULES FOR OUR PRODUCTS:
· Handcrafted and Devotional Items: Products such as god's murti, small fountains, and customized photo frames are handcrafted or custom-assembled. Small variations in color, texture, shape, or dimension are natural characteristics and do not constitute product defects.
· Accuracy of Customized Information: For customized photo frames and custom frames, you must ensure that all text, dimensions, layouts, and uploaded images are completely accurate. We are not liable for any errors, spelling mistakes, or layout issues submitted by the customer. Customized items cannot be modified once production begins.
· Pricing Errors: While we strive for complete pricing accuracy, technical or human errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price, even if a confirmation email was automatically sent.
Prices are displayed in Indian Rupees (INR) and are subject to change without notice. Listed prices exclude applicable Goods and Services Tax (GST) and domestic shipping fees, which will be calculated and conspicuously displayed during the checkout process before you submit your billing information. You agree to pay all charges incurred at the prices in effect at the time of purchase, and authorize us to charge your chosen payment gateway (e.g., UPI, major credit/debit cards, net banking) upon order submission.
We ship Products exclusively to locations within India as of the Effective Date. Shipping timelines and costs are calculated based on the weight, dimensions, and domestic delivery zone of the order. Once your package is handed over to our third-party logistics partners, delivery timelines are estimates and subject to carriage delays beyond our reasonable control. We are not liable for delayed deliveries once the shipment has departed our facilities.
The risk of loss and title for all Products passes to you at the moment of delivery to the shipping address provided at checkout. Please thoroughly inspect your shipment immediately upon receipt. If any Products—particularly fragile items like glass photo frames, wall clocks, wrist watches, and small fountains—arrive damaged or defective, you must contact our customer support team at support@vallmark.com within two (2) business days of delivery, providing clear photographic evidence of the damage so we can process replacements or refunds promptly.
Our return policy is structured to comply with Indian consumer protection standards, including the Consumer Protection (E-Commerce) Rules, 2020. We offer a 07-day return and replacement policy for eligible standard Products from the date of physical delivery. To qualify for a return or replacement:
· The item must be in the exact same condition as received (unworn, unused, and undamaged).
· The item must still have all original tags, manuals, protective films, and brand boxes attached (especially watches and other digital products).
· The item must be returned in its original, undamaged product packaging.
· You must provide the original receipt, tax invoice, or proof of purchase.
Unless the item was delivered damaged or defective, the customer is solely responsible for prepaying all return shipping postage and handling costs. Original shipping fees paid at the time of purchase are non-refundable. We reserve the absolute right to refuse any return or apply a restocking fee if the item shows signs of use, diminished value, or return abuse (such as returning used products or product switching).
STRICT EXCLUSIONS FROM RETURNS: No refunds, returns, or cancellations will be accepted for: (1) Customized or Personalized Goods—products made to order, tailored to your special requirements, or customized (including customized photo frames, custom frames, or engraved couple mugs). These sales are strictly final. (2) Personal Care and Cosmetics—perfumes, deodorants, and other personal hygiene products are non-returnable once their protective seals are broken or packaging is unsealed, due to health and safety standards. (3) Final Sale Items—any items designated as "Final Sale" or "Clearance" are completely non-refundable.
Product Category
Standard Return Window
Return shipping cost
Exclusion Rules
Standard Giftware
(Mugs, Wallets, Fountains)
14 Calendar Days
of Delivery
Paid by Customer
(unless defective)
Subject to inspection;
must be unused.
Watches and Clocks
(Wrist watches, wall clocks)
14 Calendar Days of Delivery
Paid by Customer
(unless defective)
All original tags & films
must be intact.
Customized Frames
(Customized photo frames)
FINAL SALE
(Exempt)
Non-Returnable
Tailored to order;
non-refundable.
Perfumes & Deodorants
(Fragrances)
FINAL SALE
(Exempt)
Non-Returnable
Transparent bottled items only;
unsealed are non-returnable.
Unless otherwise indicated, the Site, its source code, databases, software, website designs, audio, video, text, photographs, graphics, trademarks, logos, and service marks contained therein (collectively, the "Content" and "Marks") are our proprietary intellectual property, protected by Indian copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site solely for your personal, non-commercial shopping purposes.
You agree not to copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any portion of the Site, Content, or Marks for any commercial purpose whatsoever without our express prior written consent. Violating our intellectual property rights will result in immediate termination of your license to use the Site and may expose you to civil and criminal liability.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Site, you agree not to:
· Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
· Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content.
· Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
· Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
· Use the Site or our Products to carry out any illegal activities, violate local copyright or consumer protection laws, or post abusive, defamatory, or obscene content on our product review pages.
· Submit false, misleading, or unsubstantiated product reviews, or participate in deceptive marketing practices.
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR WARRANTY OBLIGATIONS TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW.
THE SITE, ITS SERVICES, AND ALL PRODUCTS PURCHASED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR PRODUCTS WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE SITE'S CONTENT, PRODUCT LISTINGS, PRICING, OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, PRODUCT SPECIFICATIONS, OR PRICING, (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE OR PRODUCTS, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, OR (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR MALWARE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING TRANSACTIONS BETWEEN YOU AND THIRD-PARTY PROVIDERS. PARENTS MUST SUPERVISE THE USE OF ALL CHILDREN'S TOYS; WE DISCLAIM ALL LIABILITY FOR PERSONAL INJURY OR DAMAGES RESULTING FROM IMPROPER CARE, MODIFICATION, OR USE OF TOYS OR GADGETS CONTRARY TO POSTED SAFETY WARNINGS.
PLEASE READ THIS SECTION CAREFULLY. IT ESTABLISHES OUR MAXIMUM COMPENSATORY LIMITS AND EXCLUDES SPECULATIVE DAMAGES.
IN NO EVENT WILL VALLMARK, OUR DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS REPUTATION, LOSS OF GOODWILL, COST OF COVER, OR OTHER CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE, SERVICES, OR THE PURCHASE AND USE OF OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR OTHERWISE), WILL AT ALL TIMES BE LIMITED TO THE LESSER OF: (1) THE TOTAL FEES PAID BY YOU TO VALLMARK FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE DISPUTE, OR (2) INR 5,000.00.
UNLIMITED LIABILITIES CARVE-OUT: NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS EITHER PARTY'S LIABILITY FOR: (A) DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) INFRINGEMENT OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS; OR (D) ANY MATTER FOR WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions or your purchase of Products (each a "Dispute" and collectively, "Disputes"), you and Vallmark agree to resolve any Dispute through the following structured mechanisms:
10.1 Good Faith Informal Negotiations: Before initiating any formal legal or arbitration action, both Parties agree to participate in good faith informal negotiations to resolve the Dispute. Informal negotiations begin upon written notice from one Party to the other. To initiate negotiations, you must send a signed written Notice of Dispute to legal@vallmark.com, detailing the factual basis of your claim, your contact details, and the specific remedy sought. The informal negotiations process shall last for forty-five (45) calendar days and is a mandatory, non-waivable precondition to commencing any formal proceedings.
10.2 Governing Law and Court Venue: These Terms and Conditions, your use of the Site, and all transactions completed through the Site are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. Any legal action of whatever nature arising out of or relating to these Terms or our Products shall be commenced or prosecuted exclusively in the state and central courts located in New Delhi, India, and both Parties hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens.
Application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from these Terms.
If you have any questions, concerns, comments, or complaints regarding these Terms and Conditions or our e-commerce operations, please contact us at:
Vallmark Gift Shop
Email: legal@vallmark.com (or support@vallmark.com)
STATUS: INACTIVE / PENDING ACTIVATION
This Addendum is currently INACTIVE and does not apply to transactions. It shall automatically become active and legally binding on users only upon the formal commencement of Vallmark's shipping and retail services targeting consumers residing within the United States.
In the event of activation of this Addendum, the following terms shall apply to all residents of the United States:
A.1 BINDING ARBITRATION AND CLASS ACTION WAIVER: Any and all claims, disputes, or controversies arising out of or relating to these Terms or our Products shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where appropriate, the AAA Consumer Rules. YOU UNDERSTAND THAT BY AGREEING TO THIS PROVISION, YOU WAIVE YOUR RIGHT TO SUE IN COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN CLASS ACTIONS. The Federal Arbitration Act (FAA) shall govern the interpretation and enforcement of this section.
A.2 MASS ARBITRATION FILING HEURISTICS: To address mass coordinated filings, if twenty-five (25) or more similar arbitration demands are filed by the same or coordinated counsel within a thirty (30) day period, the claims shall be resolved in batch proceedings. Coordinated claims shall be organized into batches of fifty (50) claims per batch, and a single neutral arbitrator shall be appointed per batch. Filing and administrative fees shall be adjusted proportionally under the AAA Mass Filing Rules.
A.3 CALIFORNIA AUTOMATIC RENEWAL LAW (CARL) AND FTC NOTICES: In compliance with the California Automatic Renewal Law (CARL) and the Federal Trade Commission (FTC) Negative Option Rule guidelines, any auto-renewing subscription programs offered by Vallmark shall require clear and conspicuous pre-sale disclosure of material terms, separate express informed consent, and a direct, online, same-medium "Click to Cancel" pathway. Failure to adhere to these terms may result in un-consented goods being categorized as "unconditional gifts" under California law.
A.4 US GOVERNING LAW: This Addendum and any Disputes involving US residents shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. The exclusive judicial forum for any non-arbitrable Disputes shall be the state and federal courts of San Francisco County, California.
STATUS: INACTIVE / PENDING ACTIVATION
This Addendum is currently INACTIVE and does not apply to transactions. It shall automatically become active and legally binding on users only upon the formal commencement of Vallmark's shipping and retail services targeting consumers residing within the United Kingdom or European Union.
In the event of activation of this Addendum, the following terms shall apply to all residents of the United Kingdom (UK) and European Union (EU):
B.1 STATUTORY RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF): Online purchasers shall have a statutory right of withdrawal, allowing them to cancel a contract within fourteen (14) calendar days of receiving their physical goods without providing any justification. To exercise this right, the consumer may utilize a direct, one-click online "Withdrawal Button" provided in their account portal, or submit a standard withdrawal template form.
B.2 REFUND TIMELINES AND SHIPPING COST RECOVERY: Upon a valid withdrawal, we shall refund the full purchase price plus standard outbound shipping costs within fourteen (14) days of receiving the consumer's cancellation notice. We reserve the right to withhold the refund until the physical items are received or proof of return dispatch is provided. The consumer is responsible for return shipping costs, as clearly disclosed in these Terms prior to purchase. Exclusions apply to customized frames and unsealed perfumes/deodorants due to health and safety standards.
B.3 TWO-YEAR STATUTORY GUARANTEE: In accordance with the EU Sale of Goods Directive, all new, standard Products sold to UK/EU consumers carry a minimum two (2) year legal guarantee covering manufacturing defects. If a Product develops a defect or fails to conform to descriptions within this two-year period, the consumer is entitled to repair, replacement, or a proportional refund.
B.4 GOVERNING LAW AND VENUE: These Terms and any Disputes involving UK/EU consumers shall be governed by the laws of England and Wales or the member state of your residence. Consumers may bring proceedings in their local courts within the UK or EU.